1. Choose a Card Design

Where can gift cards be used?

Gift cards purchased on our site or restaurants, may be redeemed at any Roy’s, excluding Guam and Japan.

Do your gift cards expire or have fees?

No. Our gift cards never expire. There are no fees for carrying the balance until fully redeemed.

How can I check my gift card balance?

Check balance by calling (866) 808-7697 ext. 3210.

Can I order a gift card online and pick it up at my local restaurant?

No. At this time you are not able to order a gift card online and pick it up at one of our restaurants. You would have to visit the restaurant to purchase the gift card.

Do the gift cards need to be activated?

No, gift cards are delivered active and ready to use.

Am I able to reload value onto my existing gift card?

At this time, we are unable to add additional value to an existing gift card.

How soon do I receive my E-Gift Card order?

E-Gift cards are emailed after the completion of the activation process usually within 24 hours.

How do I receive my bonus card(s)?

Bonus cards are mailed via USPS. Please refer to the promotions tab for full bonus program details.

How do I use my E-Gift Card?

Simply print off your E-Gift card and present it to your server for redemption. The value will remain on the E-Gift card until it is fully redeemed.

Are E-Gift Cards accepted at all Roy’s?

E-Gift cards are redeemable at participating Roy’s (excluding Pebble Beach, Guam & Japan).

What to do if I do not receive my E-Gift Card?

Please contact our gift card representative at (866) 808-7697 ext. 3210.

When will gift cards ship?

Orders are processed within one business day (Monday – Friday). Delivery will depend upon the level of shipping you choose.

What types of shipping do you offer?

• Standard - $1.95
Orders placed Standard shipping after 12/16 are not guaranteed to arrive prior to 12/25. If you need your gift cards to arrive prior to 12/25, please select FedEx options.
• FedEx 2-day - $10.95
• FedEx Overnight - $15.95

Do you offer Saturday delivery?

No, we do not deliver on Saturday or Sunday.

Can you deliver to APO addresses, PO boxes, Hawaii or Alaska?

Yes, only via Standard Delivery.

Who can I contact if I have questions or problems with my order?

Guest Services at (866) 808-7697 ext. 3210 or email roysguestservices@roysrestaurant.com.

How do I edit or cancel my order?

On the same business day call (866) 808-7697 ext. 3210 to make changes.

Can unused gift cards be refunded?

No, gift cards cannot be refunded.

Bonus Card

How does the Bonus Card promotion work?

Between May 1 and June 30th, 2017, for every $100 in gift cards purchased or e-cards purchased you will qualify to receive a $25 bonus card. Bonus cards are redeemable May 15th – July 15th, 2017, one per visit and cannot be combined with other promotions. Valid at participating mainland locations.

What is a qualifying purchase?

When your order equates to $100 (i.e. 1-$100, 2- $50 gift cards, 4- $25 gift cards, etc) you will receive a bonus card. For example, if your order equates to $250 you will receive two $25 bonus cards.

How will I receive my bonus card?

Bonus cards are shipped within three business day. Bonus cards ship separately from gift cards and E-gift cards via USPS. Bonus cards shipped to purchaser at billing address provided at time of order.

Can I use my bonus card with my gift card?

Bonus cards may be combined with gift cards for payment.

Can I add the $25 bonus card to my gift card amount?

The bonus card is not a gift card and does not have a cash value.

Bulk Orders

Buy more, save more. Enjoy added savings with gift card purchases of $500 or more.

• $500 to $999 receive a 5% discount
• $1,000 to $4,999 receive a 10% discount
• $5,000 + receive a 20% discount

Bulk discounts cannot be combined with other offers or promotions (cannot be combined with Bonus Card offer).

How do I order my bulk order?

For questions or to place your order please call (866) 808-7697 ext. 3210.

2. Customize Your Card

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Please allow 24 hours for your order to process. All orders placed after 12pm EST will process the next business day.

Discounts are offered for purchases of $500 or more.

For Gift Card inquiries, please call (866) 808-7697 ext. 3210 Monday – Friday from 7am to 4pm PST.
Only U.S. bank credit cards are accepted.