Where can gift cards be used?

Gift Cards purchased on this website or at all mainland locations, excluding Pebble Beach, may be redeemed at the following locations ONLY: Bonita Springs, Desert Ridge, Anaheim and San Diego. These cards are not accepted at locations in Hawaii, Japan, Guam or at Pebble Beach.

Do your gift cards expire or have fees?

No. Our gift cards never expire. There are no fees for carrying the balance until fully redeemed. Gift cards may not be redeemed for cash, except where required by law.

How can I check my gift card balance?

Check balance by calling 855-280-9568.

Can I order a gift card online and pick it up at my local restaurant?

No. At this time you are not able to order a gift card online and pick it up at one of our restaurants. You would have to visit the restaurant to purchase the gift card.

Do the gift cards need to be activated?

No, gift cards are delivered active and ready to use.

Am I able to reload value onto my existing gift card?

At this time, we are unable to add additional value to an existing gift card.

Can I redeem my card for cash?

Gift cards may not be redeemed for cash, except where required by state law.

How soon do I receive my E-Gift Card order?

E-Gift cards are emailed after the completion of the activation process usually within 24 hours.

How do I receive my bonus card(s)?

Bonus cards are emailed to the purchaser after the completion of the activation process.

How do I use my E-Gift Card?

Simply print off your E-Gift card and present it to your server for redemption. Bonus cards are single use only. Bonus cards will not retain value after initial redemption, not redeemable for gift cards or cash.

Are E-Gift Cards accepted at all Roy’s?

E-Gift cards are redeemable at participating Roy’s locations in the Continental United States only (excluding Pebble Beach). These E-Gift cards are not redeemable in Hawaii, Guam & Japan.

What to do if I do not receive my E-Gift Card?

Please contact our gift card representative at guestservices@sscpmanagement.com.

When will gift cards ship?

Orders are PROCESSED within three business days, and shipping time takes an additional 4-5 business days. Bonus cards will be emailed to the purchaser separately from gift cards and e-gift cards.

What types of shipping do you offer?

• Standard - $1.95
Orders placed Standard shipping after 12/16 are not guaranteed to arrive prior to 12/25.
• FedEx 2-day - $10.95
• FedEx Overnight - $15.95

Do you offer Saturday delivery?

No, we do not deliver on Saturday or Sunday.

Can you deliver to APO addresses, PO boxes, Hawaii or Alaska?

Yes, only via Standard Delivery, however, please note, these gift cards are not accepted at Roy’s Hawaii locations.

Who can I contact if I have questions or problems with my order?

Guest Services at guestservices@sscpmanagement.com.

How do I edit or cancel my order?

On the same business day, between 9am and 5pm CST, please email guestservices@sscpmanagement.com. We will do our best to make changes.

Can unused gift cards be refunded?

No, gift cards cannot be refunded.


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Please allow 3 business days to process your order.

For Gift Card inquiries, please email guestservices@sscpmanagement.com. Please include website order number and gift card number, if available. Inquiries received during non-business hours will be responded to the following business day.

Only U.S. bank credit cards are accepted.