Where can gift cards be used?

Gift Cards purchased on this website or at all mainland locations, excluding Pebble beach may be redeemed at the following locations ONLY: Bonita Springs, Jacksonville Beach, Chandler, Desert Ridge, Anaheim and San Diego. These cards are not accepted at locations in Hawaii, Japan Guam or at Pebble Beach.

Do your gift cards expire or have fees?

No. Our gift cards never expire. There are no fees for carrying the balance until fully redeemed. Gift cards may not be redeemed for cash, except where required by law.

How can I check my gift card balance?

Check balance by calling 855-280-9568.

Can I order a gift card online and pick it up at my local restaurant?

No. At this time you are not able to order a gift card online and pick it up at one of our restaurants. You would have to visit the restaurant to purchase the gift card.

Do the gift cards need to be activated?

No, gift cards are delivered active and ready to use.

Am I able to reload value onto my existing gift card?

At this time, we are unable to add additional value to an existing gift card.

Can I redeem my card for cash?

Gift cards may not be redeemed for cash, except where required by state law.

How soon do I receive my E-Gift Card order?

E-Gift cards are emailed after the completion of the activation process usually within 24 hours.

How do I receive my bonus card(s)?

Bonus cards are mailed via USPS. Please refer to the promotions tab for full bonus program details.

How do I use my E-Gift Card?

Simply print off your E-Gift card and present it to your server for redemption. The value will remain on the E-Gift card until it is fully redeemed.

Are E-Gift Cards accepted at all Roy’s?

E-Gift cards are redeemable at participating Roy’s locations in the Continental United States only (excluding Pebble Beach). These E-Gift cards are not redeemable in Hawaii, Guam & Japan.

What to do if I do not receive my E-Gift Card?

Please contact our gift card representative at 214-616-5775.

When will gift cards ship?

Orders are PROCESSED within three business days, and shipping time takes an additional 4-5 business days. Bonus cards ship separately from gift cards and e-gift cards via USPS.

What types of shipping do you offer?

• Standard - $1.95
Orders placed Standard shipping after 12/16 are not guaranteed to arrive prior to 12/25.
• FedEx 2-day - $10.95
• FedEx Overnight - $15.95

Do you offer Saturday delivery?

No, we do not deliver on Saturday or Sunday.

Can you deliver to APO addresses, PO boxes, Hawaii or Alaska?

Yes, only via Standard Delivery.

Who can I contact if I have questions or problems with my order?

Guest Services at 214-616-5775 or email guestservices@sscpmanagement.com.

How do I edit or cancel my order?

On the same business day call 214-616-5775 to make changes.

Can unused gift cards be refunded?

No, gift cards cannot be refunded.

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Please allow 3 business days to process your order.


Discounts are offered for purchases of $500 or more.

For Gift Card inquiries, please email guestservices@sscpmanagement.com. Please include website order number and gift card number, if available. Inquiries received during non-business hours will be responded to the following business day.

Only U.S. bank credit cards are accepted.